Terms of Service

Last updated: September 2026

Acceptance

By creating an account on myOolala, you agree to these terms. If you do not agree, do not use the service.

The provider

myOolala is operated by Oolala Next FZ-LLC, a free-zone limited liability company registered in Ras Al Khaimah, United Arab Emirates ("we", "us", "myOolala").

The service

myOolala provides a dashboard that lets you create several shareable profiles, generate Apple Wallet and Google Wallet passes, and optionally accept payments for paid plans. The service is provided "as is" without warranty of any kind, except where such exclusion is prohibited by mandatory consumer-protection law in your country of residence.

Your account

Your content

You own the content you create on myOolala. By publishing content, you grant myOolala a non-exclusive, worldwide, royalty-free license to host, display, distribute, and format it as necessary to operate the service (for example rendering your public profile, generating a wallet pass, or serving a preview to a social platform when your profile URL is shared). This license ends when you delete the content or your account, except for copies retained in backups on our standard rolling window.

Prohibited use

Paid plans, payments and taxes

myOolala offers a free plan (Free) and paid plans (currently Plus monthly, Plus annual, and Lifetime). Pricing displayed on the site is in US dollars and, where applicable, excludes value-added tax (VAT) or equivalent, which may be added at checkout.

Payments are processed by our payment provider Stripe. By purchasing a paid plan, you also accept the Stripe Terms applicable to end customers. We store only a Stripe customer identifier and, for subscriptions, a subscription identifier; we never store your card details.

Subscriptions, renewal and cancellation

Monthly and annual Plus plans renew automatically at the end of each billing period at the then-current price for that plan, until you cancel. You can cancel at any time from your dashboard (My account → Manage subscription); cancellation takes effect at the end of the current paid period and you keep access to paid features until then.

The Lifetime plan, sold as a founding offer, is a one-time payment that grants lifetime access to the features included in that offer at the time of purchase.

Right of withdrawal (EU consumers)

If you are a consumer resident in the European Union, you normally have a 14-day right of withdrawal under Article 9 of Directive 2011/83/EU. By subscribing to a paid plan and asking for the service to start immediately, you expressly request that performance begin during the withdrawal period and acknowledge that, once the service has been fully performed, your right of withdrawal is lost (Article 16(a)). For any period during which the service has only been partially performed, you may withdraw against payment of an amount proportionate to what has been supplied.

Refunds

Outside of the withdrawal right described above and any mandatory consumer-protection rights in your country of residence, paid plans are generally non-refundable once the billing period has started. If you believe a payment was charged in error, contact billing@myoolala.com and we will review the case in good faith.

Termination

You can delete your account at any time from your dashboard. Deletion of your account cancels any active paid subscription for the future and removes your data from our production database, subject to the retention rules described in our Privacy Policy.

We may suspend or terminate accounts that violate these terms. Where the violation is not manifest and irreparable, we will attempt to notify you first and give you a reasonable chance to remedy it.

Data protection and Data Processing Agreement

Our processing of your personal data is described in our Privacy Policy. If you use myOolala on behalf of an organisation subject to the GDPR and need a written Data Processing Agreement (DPA), contact legal@myoolala.com and we will provide one.

Liability

To the maximum extent permitted by applicable law, myOolala is not liable for any indirect, incidental, or consequential damages arising from your use of the service. Nothing in these terms excludes or limits our liability where such exclusion or limitation is prohibited by mandatory law, including our liability for gross negligence, wilful misconduct, or death or personal injury caused by our negligence.

Changes to these terms

We may update these terms from time to time. Substantive changes will be flagged with an updated "Last updated" date at the top of this page and, where required, notified to registered users. Continued use of the service after an update means you accept the updated terms.

Governing law and jurisdiction

These terms are governed by the laws of the United Arab Emirates, without regard to their conflict of laws rules. Disputes will be submitted to the competent courts of Ras Al Khaimah. Nothing in this clause deprives you, if you are a consumer, of the protection of any mandatory provision of the law of the country in which you reside, nor of the right to bring proceedings before the courts of that country where mandatory consumer-protection law so provides.

Contact

Questions? Email legal@myoolala.com.